Refund policy

Return & Refund Policy

At SEVRO, we want you to feel confident when trying our products.

That is why purchases are covered by our 14-Day Money-Back Guarantee.

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To begin a return, contact us at getSevro@gmail.com and include your order number and the email address used when placing the order.

Returned products should be sent back in reasonable condition. We understand that you may need to inspect and reasonably test the product before deciding whether it is right for you.

Once your return has been received and approved, your refund will be issued to the original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your account.

If your product arrives damaged, defective, or significantly different from what you ordered, contact us as soon as possible with your order number and photographs or video showing the issue. We will work with you to provide an appropriate replacement or refund.

Unless the item is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

Orders that have not yet been processed for shipment may be eligible for cancellation. Contact us as soon as possible if you need to cancel an order.

Refund requests and returns are handled in accordance with applicable consumer protection laws.

For return assistance, contact:

SEVRO Customer Support
Email: getSevro@gmail.com